BCU

“We initially focused on formalizing our vendor risk, policy, and business continuity management programs by adopting Risk Cloud, as the majority of our NCUA findings were within one of those three domains. Our biggest challenge before implementing Risk Cloud was a lack of process governance and actionable insights to guide our team's priorities. The following year, those same programs had zero exam findings.”

“I like to explain having a TAM as another resource to get you where you need to go. Jerry is kind of like our own Siri or Alexa. All it takes is a simple prompt like, 'Hey? We need this.' and Jerry is there to make it happen.”

“I just asked him for advice last week, 'How do your other customers do this? Or how did you do this at your financial institution before you came to LogicGate?' Even if Jerry doesn't have the answer to a question, he's great about reaching out to other TAMs or folks in his network to bring that additional perspective and say, 'You might want to consider doing it this way instead.'”

“Jerry has the technical ability to translate what we're looking for into technical requirements and then turn them into something tangible. Sometimes we aren't even one hundred percent sure what we're looking for, we might only have a concept of what we need. We know we can count on Jerry to get us where we need to go.”