Paddle

“We're not buying tools. We're buying outcomes. And we're not just outsourcing the work, we're partnering with a team that knows our environment and shares our goals.”

“We're not paying for a product, a service, or a tool. It's the whole thing. Rapid7 has sold us a solution.”

“We didn't want the burden of managing alerts 24/7 to sit on the team's shoulders. But completely handing over responsibility wasn't the right fit for us either. We needed a strategic partner, not just a provider.”

“Instead of pulling together a patchwork of point solutions, we chose Rapid7. The different components actually work together – not only in terms of user experience, but also connecting vulnerability data and attack surface visibility with detection and response. We're not stuck integrating tools from multiple different vendors.”

“The rollout was fast and flexible. We were able to get telemetry flowing before our onboarding calls even began and we had the option to self-start or lean on the Rapid7 team as needed.”

“We're co-owning the data. We can be as involved as we want. When something doesn't look right, we get that immediate escalation.”

“InsightIDR's dashboards and APIs give us a clear view of alerts, investigations, and platform activity. We're using that data not just to monitor risk, but to integrate with our internal reporting workflows.”

“We've done this in-house through legal channels in the past. It's time-consuming and inconsistent. Now we have a defined process. If something poses a risk to Paddle, we can take action immediately, and have seen Rapid7 deliver results within hours.”

“I've raised requests late at night and had a full reply waiting by morning.”

“We've had productive and engaging conversations about creative ways to make the tools work for us. It's not just about using the platform as-is. It's about making it fit our needs now, and in the future.”